Desk App for Customer Support and Workflow Management
A customer support platform for centralised communication, user self-service, and workflow automation.
What is HelpSpace?
HelpSpace is a user-friendly help desk application used to streamline small and mid-sized businesses' customer support process. It helps users deliver strong service to keep customers happy and build loyalty.
Key Features
Team Sections
HelpSpace allows users to create teams and automatically route incoming tickets to the right place.
Previous Tickets
HelpSpace allows users to identify duplicate requests and instantly access the customer’s history.
Quick Replies
HelpSpace allows users to store responses as a quick reply for subsequent use.
Internal Note
HelpSpace allows users to store and write internal notes on tickets for team collaboration and centralised updates on customer inquiries.
Docs
HelpSpace enables users to create, organise, and share the company's knowledge base to provide 24/7 customer support.
Custom Categories and Tags
HelpSpace allows users to organize content with custom categories, tags, and filters.
Auto-Translate
HelpSpace enables users to translate knowledge base content into any language to support customers globally.
Public and Private Sites
HelpSpace enables users to make the help center public to provide open access to customers or keep it private for internal teams.
HelpSpace for Your Business Operations
Enhance Support Teams
HelpSpace helps users see an overview of the team workflow to align different team members for seamless work collaboration.
Track Task Progress
HelpSpace helps users track and manage each member’s progress to keep the team organised and task completion efficient.
Manage Team Growth
HelpSpace provides users with insights on which team members handle the most tickets to optimize workload distribution and improve resource planning.
One App For Centralised Customer Support
Easy-to-use customer support platform for small businesses.
