AI-Powered Live Chat for Small Businesses
LiveChat is an intuitive customer service software that is easy to set up and use to help the team assist with customer concerns.
What is LiveChat?
LiveChat is a Customer service software packed with live chat, helpdesk, and AI agents to help scale the customer support in one workspace. Users can train the AI system using business knowledge and customer data to automate support, complete tasks, and drive sales conversions.
Key Features
Message Sneak-Peek
LiveChat allows users to see what the customers are typing even before the message is sent.
Chat Tags
LiveChat allows users to add tags to customer chats to add context and filter different reports.
Chat Transfer
LiveChat allows users to transfer chats and cases to a different team member when necessary.
Chat Widget Customization
LiveChat allows users to set the theme, colors, and position of the Chat Widget using a live editor for a tailored customer service.
Chat Languages
LiveChat enables users to translate greetings and chat widgets to over 45+ languages, including right-to-left Arabic and Hebrew.
Chat Boosters
LiveChat allows users to sync the chat widget with the company’s KnowledgeBase to guide customers to the answers they need.
Data Export
LiveChat enables users to save reports in a CSV file and schedule reports, either daily, weekly, or monthly, to be sent directly to email.
LiveChat AI
LiveChat allows users to polish chat replies and help maintain the business’s brand and professionalism through custom responses.
Credit Card Masking
LiveChat enables users to protect customer data with credit card number detection and masking with only the last digits visible for identification purposes.
Chat Transcripts
LiveChat allows users to keep a transcript of customer chat for future reference and to be ready for reporting and email requests.
LiveChat for Your Business Operations
Improve Sales and Customer Service
LiveChat helps users practice live chatting to speed up customer service to improve customer service and increase purchases.
Streamline Customer Concerns
LiveChat helps users provide immediate answers to customer inquiries and support for concerns in real time.
Reduce Customer Service Costs
LiveChat helps users assign multiple customer concerns to one live chat agent with supporting customer care tools to improve customer satisfaction and agent skills while reducing cost.
AI-powered Customer Service Tools In One Space
Start conversations, recommend products, and guide customers to their next purchase.
