AI Phone System for Business Communications
An AI-powered cloud platform for conversation insights to improve customer experience and workflow productivity.
What is RingCentral?
RingCentral is a cloud communications and contact center used to call, message, and meet stakeholders from employees to customers. It is an AI communications tool that is easy to use, set up, and manage in a single app.
The RingCentral app is accessed on any device, like a PC, smartphone, tablet, or deskphone. It allows users to integrate apps depending on the users’ business needs, like Google, Microsoft, Salesforce, and HubSpot.
Key Features
Push to Talk
RingCentral allows users to create secure and clear voice communication with a walkie-talkie-style app via smartphones and tablets.
Background Noise Reduction
RingCentral allows users to remove all unwanted background noise from business calls automatically.
Call Forwarding
RingCentral allows users to forward calls to any extension, phone number, group, or department simultaneously or sequentially.
Computer Softphone
RingCentral allows users to plug in a headset or use the computer’s speakers and microphone to turn any computer into a softphone and call controller.
Scan-to-fax
RingCentral allows users to automatically attach a scanned document from a scanner or a multi-function printer to the app and send it as an eFax.
Resource Center
RingCentral enables users to create an in-app Resource Center for onboarding, feature discovery, help, support, and feedback.
Live AI Transcription
RingCentral enables users to keep a meeting record with automatic voice transcription, which includes speaker identification.
Remote Desktop Control
RingCentral allows users to remotely control another participant’s mouse, touchpad, and keyboard while screen sharing.
Call Summaries
RingCentral allows users to get a concise and easy-to-understand AI-generated synopsis of calls.
Live Call Queue Monitoring
RingCentral allows users to monitor queue and agent performance through fully customizable, real-time dashboards with Live Reports.
RingCentral for Your Business Operations
Create Private or Group Chats
RingCentral helps users organize conversations by project or topic and pin important messages for easy access.
Monitor Calls
RingCentral helps users monitor calls to hear first-hand how sales and customer support teams relate to customers, leads, and clients to create resources for evaluation and training.
Manage Budget and Costs
RingCentral helps users create codes for groups, departments, or locations, assigning each transaction activity to a specific group for better budget control.
Bring Your Own Carrier
RingCentral helps users to maintain existing carrier contracts, numbers, and rates with less friction during migration.
AI Business Communication Platform
Calls, messages, and meetings management tool in one app.
